Returns & Exchanges

At GardeniaJewel, we want you to be completely enchanted by your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Each piece must be returned in its original packaging with the security seal intact to ensure a smooth refund process.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the jewelry in its original velvet box and secure it inside a padded mailer to prevent damage during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing